Jewelry giant Stuller was hit by a cyberattack on Saturday morning—but its management says the company has nearly recovered.

The cyberattack occurred Saturday morning and caused operational difficulties, according to a statement from the Lafayette, La.–based jewelry manufacturer.

“We cannot express enough how frustrated and disappointed we are that this had occurred at all—particularly during this crucial time for you,” said president Danny Clark in a post Monday. “Since our discovery of the cyberattack, we have worked around the clock to prepare our business to serve you in all the ways you have grown accustomed to. With that said, there is more work to do. This week, you may experience several circumstances that are non-Stuller-like. Delayed shipments and intermittent phone interruptions are at the top of the list today.”

In a follow-up message posted Tuesday, Clark said that many of the issues had been largely resolved, and that phone services had been fully restored.

“I am happy to report that we have made significant progress on returning to normal business operations, and while there is more to do, we are getting closer and closer to that goal by the hour,” he added. “As you place orders this week we are committed to and anticipate meeting our quoted lead times and delivery dates.”

Stuller has had “no indication” that the cyberattack compromised any personal, business, or credit card information, Clark said.

“Credit cards on account are both tokenized and encrypted and are not housed at Stuller,” he said.

At the time of publication, a company spokesperson had not responded to questions on the nature of attack or who may have committed the attack and why.

But the Jewelers’ Security Alliance has warned that, with a lot of business shifting online, companies are more vulnerable to cybercrime. The group has tips for jewelers to protect themselves here.

(Image courtesy of Stuller)

Rob Bates

JCK News Director